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Quelle: Calado - AdobeStock
Der Zugang zum Internet ist aus dem Alltag nicht mehr wegzudenken und Voraussetzung für soziale und gesellschaftliche Teilhabe. Aber die Versorgung hat Mängel: Verbraucherinnen und Verbraucher bekommen für ihren Festnetzanschluss oft weit weniger Bandbreite als vertraglich zugesichert. Auch sind komplette Versorgungsausfälle keine Seltenheit. Verbraucher haben bislang wenig Handhabe, sich dagegen zu wehren.
Der Verbraucherzentrale Bundesverband (vzbv) hat die wichtigsten Informationen und Forderungen zur Internetversorgung in einem zweiseitigen Faktenblatt zusammengefasst.
Alles zum Thema: Telekommunikation
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![Verbraucher mit Smartphone in der Hand schaut erschrocken auf Telefonrechnung]({"127":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/vzbv_16_9_128x72_focal_point_crop\/public\/images\/2020\/01\/30\/fotolia_roaming_auf_see_marktwaechter.jpg?h=b3660f0d\u0026itok=TtQN9-0U","176":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/vzbv_16_9_176x99focal_point_crop\/public\/images\/2020\/01\/30\/fotolia_roaming_auf_see_marktwaechter.jpg?h=b3660f0d\u0026itok=VQXvIxGp","256":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/vzbv_16_9_256x144_focal_point_crop\/public\/images\/2020\/01\/30\/fotolia_roaming_auf_see_marktwaechter.jpg?h=b3660f0d\u0026itok=g5D9BObf","384":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/vzbv_16_9_384x216_focal_point_crop\/public\/images\/2020\/01\/30\/fotolia_roaming_auf_see_marktwaechter.jpg?h=b3660f0d\u0026itok=jtESKxfQ","512":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/vzbv_16_9_512x288_focal_point_crop\/public\/images\/2020\/01\/30\/fotolia_roaming_auf_see_marktwaechter.jpg?h=b3660f0d\u0026itok=PTjAEK-B","640":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/vzbv_16_9_640x360_focal_point_crop\/public\/images\/2020\/01\/30\/fotolia_roaming_auf_see_marktwaechter.jpg?h=b3660f0d\u0026itok=_XODcjMv","768":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/vzbv_16_9_768x432_focal_point_crop\/public\/images\/2020\/01\/30\/fotolia_roaming_auf_see_marktwaechter.jpg?h=b3660f0d\u0026itok=SpyjG0In","896":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/vzbv_16_9_896x504_focal_point_crop\/public\/images\/2020\/01\/30\/fotolia_roaming_auf_see_marktwaechter.jpg?h=b3660f0d\u0026itok=7oa6Ll93","959":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/vzbv_16_9_958x539_focal_point_crop\/public\/images\/2020\/01\/30\/fotolia_roaming_auf_see_marktwaechter.jpg?h=b3660f0d\u0026itok=53EWyqVT","1024":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/vzbv_16_9_1024x576_focal_point_crop\/public\/images\/2020\/01\/30\/fotolia_roaming_auf_see_marktwaechter.jpg?h=b3660f0d\u0026itok=XyFAYu6j","1152":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/vzbv_16_9_1152x648_focal_point_crop\/public\/images\/2020\/01\/30\/fotolia_roaming_auf_see_marktwaechter.jpg?h=b3660f0d\u0026itok=U_OfdGqC","1280":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/vzbv_16_9_1280x720_focal_point_crop\/public\/images\/2020\/01\/30\/fotolia_roaming_auf_see_marktwaechter.jpg?h=b3660f0d\u0026itok=87zI-5q0","1408":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/vzbv_16_9_1408x792_focal_point_crop\/public\/images\/2020\/01\/30\/fotolia_roaming_auf_see_marktwaechter.jpg?h=b3660f0d\u0026itok=KyxHZAm9","1536":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/vzbv_16_9_1536x864_focal_point_crop\/public\/images\/2020\/01\/30\/fotolia_roaming_auf_see_marktwaechter.jpg?h=b3660f0d\u0026itok=cdnI41iR","1664":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/vzbv_16_9_1664x936_focal_point_crop\/public\/images\/2020\/01\/30\/fotolia_roaming_auf_see_marktwaechter.jpg?h=b3660f0d\u0026itok=dQZEa_nk","1792":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/vzbv_16_9_1792x1008_focal_point_crop\/public\/images\/2020\/01\/30\/fotolia_roaming_auf_see_marktwaechter.jpg?h=b3660f0d\u0026itok=ctQeI47m","1920":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/vzbv_16_9_1920x1080_focal_point_crop\/public\/images\/2020\/01\/30\/fotolia_roaming_auf_see_marktwaechter.jpg?h=b3660f0d\u0026itok=gbMH9Hn4","2048":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/vzbv_16_9_2048x1152_focal_point_crop\/public\/images\/2020\/01\/30\/fotolia_roaming_auf_see_marktwaechter.jpg?h=b3660f0d\u0026itok=GAiEWsNl","2600":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/16_9_xxl_focal_point_crop\/public\/images\/2020\/01\/30\/fotolia_roaming_auf_see_marktwaechter.jpg?h=b3660f0d\u0026itok=yRrWsBtK"} "Kostenfalle: Telefónica-Kunden gefährdet")
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