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Quelle: vzbv
Bei Nennung der Quelle „vzbv“ ist die Grafik zur redaktionellen Verwendung frei.
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![Repräsentative telefon. Umfrage von forsa im Auftrag des vzbv | Oktober 2021]({"128":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_128\/public\/2023-04\/infografik_Kundenkommunikation_Slide2_0.jpg?itok=BdxVjU9x","300":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_300\/public\/2023-04\/infografik_Kundenkommunikation_Slide2_0.jpg?itok=ZYvg1viV","464":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_463\/public\/2023-04\/infografik_Kundenkommunikation_Slide2_0.jpg?itok=6SxJzIMQ","800":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_800\/public\/2023-04\/infografik_Kundenkommunikation_Slide2_0.jpg?itok=YXAnE81s","913":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_912\/public\/2023-04\/infografik_Kundenkommunikation_Slide2_0.jpg?itok=XzEXCX1t","1000":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_1000\/public\/2023-04\/infografik_Kundenkommunikation_Slide2_0.jpg?itok=F846-VT3","1200":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_1200\/public\/2023-04\/infografik_Kundenkommunikation_Slide2_0.jpg?itok=5TjFfIns","1440":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_1440\/public\/2023-04\/infografik_Kundenkommunikation_Slide2_0.jpg?itok=_EDaYR9H","1600":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_1600\/public\/2023-04\/infografik_Kundenkommunikation_Slide2_0.jpg?itok=jYjwVuUQ","1800":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_1800\/public\/2023-04\/infografik_Kundenkommunikation_Slide2_0.jpg?itok=PqsekQGK","1900":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_1920\/public\/2023-04\/infografik_Kundenkommunikation_Slide2_0.jpg?itok=7dOKp_Zf","2000":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_2000\/public\/2023-04\/infografik_Kundenkommunikation_Slide2_0.jpg?itok=Cj6tLZb8","2200":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_2200\/public\/2023-04\/infografik_Kundenkommunikation_Slide2_0.jpg?itok=1hWzeopJ","2400":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_2400\/public\/2023-04\/infografik_Kundenkommunikation_Slide2_0.jpg?itok=WI-Imx7Y","2600":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_2600\/public\/2023-04\/infografik_Kundenkommunikation_Slide2_0.jpg?itok=JyADSABr","2880":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_2880\/public\/2023-04\/infografik_Kundenkommunikation_Slide2_0.jpg?itok=FRxJDESI"} "Top 3-Folgen von negativen Erfahrungen mit dem Kundenservice")
Alles zum Thema: Marktbeobachtung
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Videos & Grafiken (16)
![Insgesamt knapp jede:r Fünfte hat aufgrund gestiegener Lebenshaltungskosten Probleme, einen Kredit zu tilgen. Jüngere Befragte sind deutlich häufiger Betroffen als Ältere.]({"128":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_128\/public\/2024-05\/Probleme%20Kreditr%C3%BCckzahlung_vzbv_0.png?itok=Fugrk7EE","300":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_300\/public\/2024-05\/Probleme%20Kreditr%C3%BCckzahlung_vzbv_0.png?itok=C40Xx4A6","464":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_463\/public\/2024-05\/Probleme%20Kreditr%C3%BCckzahlung_vzbv_0.png?itok=UBc3zT7k","800":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_800\/public\/2024-05\/Probleme%20Kreditr%C3%BCckzahlung_vzbv_0.png?itok=G2Xd0-NJ","913":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_912\/public\/2024-05\/Probleme%20Kreditr%C3%BCckzahlung_vzbv_0.png?itok=JZNzN-Ra","1000":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_1000\/public\/2024-05\/Probleme%20Kreditr%C3%BCckzahlung_vzbv_0.png?itok=aGZXLbtk","1200":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_1200\/public\/2024-05\/Probleme%20Kreditr%C3%BCckzahlung_vzbv_0.png?itok=Rup49zXe","1440":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_1440\/public\/2024-05\/Probleme%20Kreditr%C3%BCckzahlung_vzbv_0.png?itok=zFEm26eD","1600":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_1600\/public\/2024-05\/Probleme%20Kreditr%C3%BCckzahlung_vzbv_0.png?itok=OEvWOVMa","1800":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_1800\/public\/2024-05\/Probleme%20Kreditr%C3%BCckzahlung_vzbv_0.png?itok=eVdrhVWA","1900":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_1920\/public\/2024-05\/Probleme%20Kreditr%C3%BCckzahlung_vzbv_0.png?itok=Da3iVIDC","2000":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_2000\/public\/2024-05\/Probleme%20Kreditr%C3%BCckzahlung_vzbv_0.png?itok=tGYTCP6F","2200":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_2200\/public\/2024-05\/Probleme%20Kreditr%C3%BCckzahlung_vzbv_0.png?itok=wS-yXJo1","2400":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_2400\/public\/2024-05\/Probleme%20Kreditr%C3%BCckzahlung_vzbv_0.png?itok=UMk-1Kn6","2600":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_2600\/public\/2024-05\/Probleme%20Kreditr%C3%BCckzahlung_vzbv_0.png?itok=-E0NpTw_","2880":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_2880\/public\/2024-05\/Probleme%20Kreditr%C3%BCckzahlung_vzbv_0.png?itok=7kNQ4Sv0"} "Probleme Kreditrückzahlung_vzbv")
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![Infografik | Umfrage im Auftrag des vzbv | Oktober 2021]({"128":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_128\/public\/2023-04\/infografik_Kundenkommunikation_Slide3_0.jpg?itok=9-hrgeV_","300":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_300\/public\/2023-04\/infografik_Kundenkommunikation_Slide3_0.jpg?itok=RwEdsTjo","464":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_463\/public\/2023-04\/infografik_Kundenkommunikation_Slide3_0.jpg?itok=oenh2Sl3","800":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_800\/public\/2023-04\/infografik_Kundenkommunikation_Slide3_0.jpg?itok=Kb0e1hRw","913":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_912\/public\/2023-04\/infografik_Kundenkommunikation_Slide3_0.jpg?itok=2vtk3TQh","1000":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_1000\/public\/2023-04\/infografik_Kundenkommunikation_Slide3_0.jpg?itok=O2UCG60o","1200":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_1200\/public\/2023-04\/infografik_Kundenkommunikation_Slide3_0.jpg?itok=j5DFF8hs","1440":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_1440\/public\/2023-04\/infografik_Kundenkommunikation_Slide3_0.jpg?itok=sq4P-pSY","1600":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_1600\/public\/2023-04\/infografik_Kundenkommunikation_Slide3_0.jpg?itok=vdGIeLwd","1800":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_1800\/public\/2023-04\/infografik_Kundenkommunikation_Slide3_0.jpg?itok=gLBQoQot","1900":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_1920\/public\/2023-04\/infografik_Kundenkommunikation_Slide3_0.jpg?itok=OCMjqbCl","2000":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_2000\/public\/2023-04\/infografik_Kundenkommunikation_Slide3_0.jpg?itok=mdcM2CB5","2200":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_2200\/public\/2023-04\/infografik_Kundenkommunikation_Slide3_0.jpg?itok=UmBpUssc","2400":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_2400\/public\/2023-04\/infografik_Kundenkommunikation_Slide3_0.jpg?itok=0naTqn2u","2600":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_2600\/public\/2023-04\/infografik_Kundenkommunikation_Slide3_0.jpg?itok=4WONWtnu","2880":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_2880\/public\/2023-04\/infografik_Kundenkommunikation_Slide3_0.jpg?itok=1s37sbnH"} "Gründe für den Verzicht auf Ansprüche bei mangelhaftem Kundenservice")
![Repräsentative telefon. Umfrage von forsa im Auftrag des vzbv | Oktober 2021]({"128":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_128\/public\/2023-04\/infografik_Kundenkommunikation_Slide1_1.jpg?itok=-qx0fzn4","300":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_300\/public\/2023-04\/infografik_Kundenkommunikation_Slide1_1.jpg?itok=snLBEep2","464":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_463\/public\/2023-04\/infografik_Kundenkommunikation_Slide1_1.jpg?itok=ZKyisWMJ","800":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_800\/public\/2023-04\/infografik_Kundenkommunikation_Slide1_1.jpg?itok=TGXglQYD","913":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_912\/public\/2023-04\/infografik_Kundenkommunikation_Slide1_1.jpg?itok=zMBv6M16","1000":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_1000\/public\/2023-04\/infografik_Kundenkommunikation_Slide1_1.jpg?itok=ifynkTBn","1200":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_1200\/public\/2023-04\/infografik_Kundenkommunikation_Slide1_1.jpg?itok=I9lzZnEs","1440":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_1440\/public\/2023-04\/infografik_Kundenkommunikation_Slide1_1.jpg?itok=Z1Ln6swm","1600":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_1600\/public\/2023-04\/infografik_Kundenkommunikation_Slide1_1.jpg?itok=hjt78qmm","1800":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_1800\/public\/2023-04\/infografik_Kundenkommunikation_Slide1_1.jpg?itok=8MNaiq0P","1900":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_1920\/public\/2023-04\/infografik_Kundenkommunikation_Slide1_1.jpg?itok=vX6lDYbt","2000":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_2000\/public\/2023-04\/infografik_Kundenkommunikation_Slide1_1.jpg?itok=ZBfd6Pzj","2200":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_2200\/public\/2023-04\/infografik_Kundenkommunikation_Slide1_1.jpg?itok=k6EAkBC2","2400":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_2400\/public\/2023-04\/infografik_Kundenkommunikation_Slide1_1.jpg?itok=6j8auZ9c","2600":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_2600\/public\/2023-04\/infografik_Kundenkommunikation_Slide1_1.jpg?itok=eZbCCqDP","2880":"https:\/\/www.vzbv.de\/sites\/default\/files\/styles\/default_image_2880\/public\/2023-04\/infografik_Kundenkommunikation_Slide1_1.jpg?itok=9foei7rf"} "Negative Erfahrungen von Verbraucher:innen mit dem Kundenservice")
Termine (8)
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