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Policy work
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  Here, you can find a selection of topics relating to consumer policy that vzbv works on.
- EU consumer policy
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  Find out more about consumer policy in the EU.
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- Collective redress
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  vzbv launches collective redress actions on behalf of aggrieved consumers. You can find more information about this here.
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About us
- About vzbv
  About vzbv
  vzbv campaigns for strong consumer rights, fair markets and safe products and services. Find out how we work, and what our association stands for here.
- Executive Director
  Executive Director
  Find out more about vzbv’s Executive Director Ramona Pop.
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  Together with its members, vzbv forms a strong network for protecting consumers in Germany and Europe.
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- About us
  As an umbrella organisation, vzbv brings together the strength of 16 consumer associations, plus 29 additional organisations focused on consumer policy. You can find out all about the organisation’s work here.

Overview
Demands
Downloads

Reisender wartet am Flughafen. — Credit: krockenmitte - photocase.de

Passenger rights

Reliability and punctuality are the key quality factors for consumers when it comes to mobility. Consumers depend on the predictable use of public transport in their private and professional everyday lives as well as when travelling.

All too often passengers have to deal with cancelled or delayed trains and flights. The relevant regulations either lack sufficient consumer rights or make the enforcement of good passenger rights too difficult.

Therefore, European rail and air passenger rights regulations should create incentives. Railway and airline companies should increase their efforts to run journeys according to schedule. Strong passenger rights are such incentives. These include higher and easier, preferably automated, compensation for delayed or cancelled trains and flights. The different modes of transport must be better interconnected and easy to book online. Passengers should be able to rely on consistent passenger rights for multimodal journeys.

      
        vzbv demands    
    amendments to EU regulations must improve passengers' rights
if passenger rights regarding different modes of transport are harmonised at European level, the most ambitious level of protection must be the standard
the prepayment practice for flight bookings must be modified or abolished
a new mobility law must define what a “passenger transport contract” is, along with the rights and obligations arising from it

Downloads

Make Rail Travel Attractive for Consumers - Strengthen Passenger Rights

Make Rail Travel Attractive for Consumers - Strengthen Passenger Rights

Position paper of vzbv | 24 January 2018

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PDF | 318.21 KB